Privacy Policy

Effective Date: 12/01/2026
Business Name: Dendee Music (“we”, “us”, “our”)

Dendee Music is committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with us.

By using https://www.dendeemusic.com, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

We may collect personal information that you voluntarily provide, including:
  • Name
  • Email address
  • Billing information (processed securely by third-party payment providers)
  • Order details and purchase history
  • Information submitted via our contact form (general enquiries)
  • Information submitted via our support form (purchases, refunds, technical support, or legal enquiries)
  • Any additional information you choose to provide when contacting us

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:
  • IP address
  • Browser type and version
  • Device and operating system information
  • Pages visited and time spent on the site
  • Referring website or source
This information is used for website functionality, analytics, and security purposes.

1.3 CRM and Marketing Data

When you make a purchase or submit an opt-in form, we may store relevant personal data in our Customer Relationship Management (CRM) system, including:
  • Name and email address
  • Purchase history
  • Marketing opt-in status
  • Interaction history with our communications
This data helps us manage customer relationships, provide support, and send marketing communications where permitted.

2. How We Use Your Information

We use your personal data to:

  • Process purchases and deliver digital music downloads
  • Provide access to purchased content
  • Manage customer accounts and order history
  • Respond to general enquiries and support requests
  • Process refunds or resolve technical issues
  • Store and manage customer and lead data in our CRM
  • Send marketing communications where you have explicitly opted in
  • Improve our website, services, and user experience
  • Comply with legal, tax, and regulatory obligations
  • Prevent fraud and maintain website security

We only collect and process data that is necessary for these purposes.

3. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process personal data under the following lawful bases:

  • Contractual necessity – to process purchases and deliver digital products
  • Legitimate interests – to operate, improve, and secure our website and business
  • Consent – for marketing communications and lead capture via opt-in forms
  • Legal obligation – to comply with accounting, tax, and legal requirements
  • Where processing is based on consent, you may withdraw that consent at any time.

4. Payments and Third-Party Services

Payments made on Dendee Music are processed securely by third-party payment providers (such as Stripe or PayPal). We do not store or process full payment card details.

We may also use trusted third-party service providers for:

  • Website hosting and infrastructure
  • Analytics and performance monitoring
  • Email delivery
  • CRM and customer management
These providers only process personal data on our behalf and are required to comply with applicable data protection laws, including GDPR.

5. Marketing Communications

We will only send marketing or promotional communications if you have explicitly opted in through:
  • A marketing opt-in form on our website, or
  • An optional opt-in checkbox during the purchase process
Marketing opt-in is optional and is not required to complete a purchase.

You can opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in any marketing email, or
  • Contacting us via our support form
Transactional emails (such as purchase confirmations or download links) will still be sent even if you opt out of marketing communications.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functionality
  • Analyze website traffic and performance
  • Improve user experience
You can control or disable cookies through your browser settings. Please note that some features of the website may not function correctly if cookies are disabled.

7. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Maintain accurate business and financial records
  • Comply with legal and regulatory obligations
  • Resolve disputes and enforce agreements
When personal data is no longer required, it is securely deleted or anonymized.

8. Your Rights Under GDPR

If you are located in the European Union or United Kingdom, you have the following rights:

  • Right to access your personal data
  • Right to rectification of inaccurate or incomplete data
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing based on legitimate interests
  • Right to withdraw consent at any time
To exercise your rights, please contact us using the support form listed below.

9. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. However, no online system can be guaranteed to be completely secure.

10. International Data Transfers

Your personal data may be transferred and stored outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

11. Children’s Privacy

Dendee Music does not knowingly collect personal data from children under the age of 13. If you believe that a child has provided personal data to us, please contact us so we can delete the information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the revised policy.

13. Contact Information

For general enquiries, please use our contact form:

For questions about this Privacy Policy, your personal data, purchases, refunds, or technical support, please use our support form:

https://www.dendeemusic.com/support

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